Shipping

 

 

 

 

We ship supplements anywhere in Australia, including rural and remote destinations.

 

Shipping Rates

• Under $249 = $10
• Over $249 = FREE
  
  

Express Shipping Rates

• Express = $15 
  
  
  

Shipping Providers

Shipping with Australia Post and Star Track ensures fast, safe, and reliable delivery of your orders.

 

Tracking

Every order includes complimentary tracking. Upon shipment, we'll send you a tracking link via email or text.

 

Signature

You can choose to have your order delivered with or without a signature. Signatures cost an additional $3.

If you choose "Authority To Leave", Australia Post will put the package in a safe place out of the weather according to your instructions.

If you choose "Signature Required" then Australia Post will request a signature on delivery. If you're not home, they put a card in your post box indicating which local post office you can collect the package from. You will need to provide identification to collect from the post office.

* Signature terms & conditions

If you chose "Authority To Leave" Australia Post will leave your parcel at your unattended premises in accordance with your instructions. You agree that the parcel is deemed received when left at your premises. Sup Yo, and contractors associated with the delivery, do not accept responsibility for any loss or damage which results from this delivery method. You agree to release Sup Yo from and against any and all claims, demands, liabilities, losses, costs and expenses, including financial and other consequential losses, made, suffered or incurred by you or any other person or entity as a result of this Authority to Leave.

 

Shipping time

We endeavour to ship all orders within 2 business days. We ship every weekday.

 

Estimated delivery times

Shipping time + 1 to 2 business days: NSW, ACT, VIC

Shipping time + 2 to 5 business days: SA, South QLD

Shipping time + 3 to 5 business days: TAS

Shipping time + 4 to 7 business days: North QLD

Shipping time + 5 to 9 business days: NT, WA

All times are estimated. Your delivery may take longer to arrive.

 

Packaging

We are committed to sustainability by prioritising the use of environmentally friendly packaging solutions. Our packaging materials are carefully selected to be recycled, recyclable, or compostable wherever possible.

Our packing peanuts are crafted from Bio Fill beads instead of traditional Styrofoam. These innovative peanuts dissolve in water and fully decompose, making them easy to dispose of alongside regular waste. They are also compostable, offering a beneficial addition to your garden by enhancing soil structure.

We use "EcoPure Bubble" for our bubble wrap - an Australian made product featuring an organic additive. This component enables rapid degradation in landfill through natural chemical and biological reactions.

Our recyclable cardboard boxes are sealed with sturdy paper tape, showcasing our dedication to eco-friendly practices from start to finish.At our company, we are committed to sustainability by prioritising the use of environmentally friendly packaging solutions. 

For instance, our packing peanuts are crafted from Bio Fill beads instead of traditional Styrofoam. These innovative peanuts dissolve in water and fully decompose, making them easy to dispose of alongside regular waste. They are also compostable, offering a beneficial addition to your garden by enhancing soil structure.

Additionally, we utilise "EcoPure Bubble" for our bubble wrap needs—an Australian made product featuring an organic additive. This component enables rapid degradation in landfill through natural chemical and biological reactions.

Our recyclable cardboard boxes are sealed with sturdy recyclable paper tape.

 

Locations

We ship from our warehouse at Port Kembla, Wollongong NSW to locations Australia-wide.