Shipping Information
At Sup Yo, we make sure your supplements get to you quickly, safely and affordably — no matter where you are in Australia. Every order is packed with care and shipped using trusted national carriers.
Fast Nationwide Delivery
All orders are dispatched from our Australian warehouse and sent via Australia Post or other reliable courier services. You’ll receive tracking details as soon as your order ships, so you can follow it every step of the way.
Delivery times:
- Metro areas: 1 – 3 business days
- Regional & rural areas: 3 – 7 business days
- Remote locations: may take slightly longer
Shipping Costs
- Standard Shipping: flat-rate or free when you spend over our threshold (see checkout for current offer).
- Express Shipping: available for a small additional fee for faster delivery.
Shipping costs are displayed clearly at checkout before you finalise your purchase.
Order Processing
Orders placed before 10 am AEST are usually dispatched the same business day. Orders placed later in the day or on weekends/public holidays will be processed the next business day.
Tracking Your Order
Once your order leaves our warehouse, you’ll receive a shipping confirmation email with a tracking link. You can use this link anytime to see your delivery status.
Delivery Assurance
All shipments include tracking, and we work closely with Australia Post to ensure safe, timely delivery. If something goes wrong, our team is here to help — just get in touch and we’ll sort it quickly.
Shipping FAQs
Do you ship outside Australia?
Right now, we deliver exclusively within Australia. We’re exploring international options for the future — sign up to our newsletter for updates.
Can I change my address after placing an order?
If your order hasn’t shipped yet, contact us as soon as possible and we’ll update the address before dispatch.
What if my parcel is delayed or missing?
Occasional courier delays can happen, especially during peak seasons or weather events. Use your tracking link to check progress, and if it hasn’t moved in a few days, let us know so we can follow up directly with the carrier.
Do you offer signature on delivery?
Most orders are sent without requiring a signature to keep things convenient, but if you prefer signature on delivery, please add a note at checkout.
Still have questions? Reach out to us — our team is happy to help.